Our Rock-Solid Guarantees for Your Audio Gear
Rest easy knowing your investment is protected. We stand behind every product with transparent, no-nonsense guarantees.
When you're investing in premium audio accessories – whether it's a new pair of audiophile headphones, a custom-molded earphone cable, or a high-fidelity DAC – you deserve more than just great sound. You deserve peace of mind. We've built our reputation not just on the quality of our products, but on the trust our customers place in us. That's why we've put together a comprehensive guarantee package designed to cover you from every angle. No fine print meant to confuse, just straightforward commitments to your satisfaction and the longevity of your gear. We’ve been serving the audio community in the Greater Manchester area for over 15 years, and in that time, we've learned what truly matters to enthusiasts.
From the moment you unbox your new item to years down the line, we're here to ensure your experience is nothing short of exceptional. We believe in our products, and our guarantees reflect that confidence.
What Our Guarantees Cover
30-Day Money-Back Policy
If you're not completely thrilled with your purchase, return it within 30 calendar days for a full refund. No questions asked, just make sure it's in original condition.
2-Year Manufacturer's Warranty
All new products come with a standard 2-year warranty against manufacturing defects. If something goes wrong due to a fault in production, we'll repair or replace it.
Extended Protection Plans
Opt for our extended plans at checkout for accidental damage coverage, lasting up to 5 years. Great for portable gear like custom IEMs or expensive portable DACs.
Lifetime Cable Integrity
For our custom-braided cables, we offer a lifetime repair service for common wear-and-tear issues like loose connections or fraying. Just send it back to our workshop in Salford Quays.
Our Guarantee Plans at a Glance
| Standard Manufacturer's Warranty 2 years for manufacturing defects | Included |
| Extended Protection Plan (3 Years) Accidental damage, extended defect coverage | from £49.99 |
| Extended Protection Plan (5 Years) Our most comprehensive coverage, worry-free listening | from £89.99 |
Our Commitment in Numbers
What clients say
«Had an issue with my headphone cable after 18 months, thought I was out of luck. The team replaced it under warranty with zero fuss. Fantastic service!»
Mark R., Audiophile from Bolton«The 30-day return policy was a lifesaver. Tried a DAC, wasn't quite for me, returned it smoothly and got my refund quickly. No headaches at all.»
Sarah J., Music ProducerFAQ
What's the difference between the manufacturer's warranty and an extended plan?
The manufacturer's warranty covers defects from the factory for 2 years. Our extended plans, for an additional fee, broaden that coverage to include accidental damage like drops or spills, and extend the defect coverage period up to 5 years.
How do I make a warranty claim?
Simply contact our support team via email or phone with your order number and a description of the issue. We'll guide you through the quick process, typically involving sending the item back to us for assessment.
Is the lifetime cable integrity guarantee transferable?
No, the lifetime cable integrity guarantee applies to the original purchaser only. Proof of purchase will be required for any claims.
What if my product is outside the warranty period?
Even if your product is outside the guarantee period, we still offer repair services at a competitive rate. Just reach out, and we'll provide a quote for the necessary work.
Contact us
Leave a request and we will get back to you.